Call Back Team Company Policies
List of Services
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7:50 AM to 4:00 PM WorkdayList Item 1
You are expected to work and be available 7:50 AM to 4:00 PM Eastern (NYC time). Quickly reply to requests from customers or team members.
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English OnlyList Item 2
Always use English in all company communications.
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Cameras OnList Item 3
Cameras must be on for every meeting. Your full face must be visible on camera at all times.
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Overtime ApprovalList Item 4
You must get approval for overtime beyond 40 hours per week.
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Time/Screen Tracking
Clock in when you’re working. Clock out when you’re on a break. Review your screenshots, ensure your work matches what is shown, and provide receipts if anything appears incorrect.
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Attendance Policies
Reach out to us at least one week in advance for planned time off. You will receive a bonus if you do not miss a workday.
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Take Responsibility for Mistakes
We do not make excuses. We take responsibility for our mistakes.
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Always Close the Loop
Overcommunicate between team members and clients. We always want to keep our team members and clients updated every step of the way.
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Be Humble
Avoid talking down to others. Do unto others what you would have others do unto you.
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No Soliciting
No lending, borrowing, buying, or selling among team members.
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No Flirting
No flirting, intrusive questioning, or other interactions that may be interpreted as approach behaviors for dating.
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